Refund policy
Shipping & Returns
Shipping
- Freshness: Our coffee is roasted weekly to ensure it arrives fresh.
- Flat Rate Shipping: We charge a flat rate of $6.00 for deliveries within the USA.
- Delivery Services: Most orders are shipped via USPS, but some may be shipped with UPS or delivered in person, depending on the zip code. Check your order confirmation email for tracking information.
- Delivery Times: Estimated delivery times are 3-5 business days. Please note that transit times may be impacted during holidays and peak seasons.
- Holiday Deliveries: For delivery times during holidays or peak periods, contact us at Support@firelilycoffee.com or call our dedicated support line at 1-971-297-8164.
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Reporting Issues: If you have any issues with your coffee or macadamia nuts, or if there is a problem with receiving your order, contact us at Support@firelilycoffee.com within 15 days of your order being marked as “Delivered.” You have 30 days from day of purchase to have shipped your return.
- No Returns: Due to the perishable nature of coffee and macadamia nuts, we cannot accept returns. However, we will resolve delivery issues for missing, damaged, or stolen products.
- Return Eligibility: We accept returns of defective or unworn apparel and merchandise. Please provide the reason for the return in your email.
- Return Shipping Costs: We do not refund return shipping costs, but we will accept returns or exchanges of unused items within 30 days of delivery.
- Reporting Damages: Report any delivery issues as soon as possible so we can address them promptly.
- Documentation: If your item arrives damaged, please take pictures of the exterior of the package and the damage to the inside. This information is needed to communicate with our shipping partners.
- Claim Filing: All claims must be filed within 15 days of the order being marked as “Delivered.”